We continue to shamelessly exploit a primary advantage we have over other resellers – the support expertise we offer to customers. We would go so far as to say this is the primary competitive advantage we provide that others do not.

We do give free support for a limited time to all customers with their purchase. However, this is just the beginning. We go all out for our customers with paid support contracts. This keeps us close to our customers, and we become a partner in their efforts to get the most use from their software.

The support efforts are managed by Tad Whitchurch, our Director of CAD/CAM Training and Support. On the front line of customer support issues is Dave Benning, our Support Coordinator. He is backed up by an army of engineers and technicians, with specific application expertise or hardware, network or programming expertise. A group of these individuals is assigned daily to support duty so that we always have a team ready to support you when you call.

Due to the growth of our business, the support calls have increased substantially over the past few years. To help manage the increasing volume we recently added a full time Support Technician to assist Dave at the corporate office, where all support calls are received. Shawn Brown comes to us from one of our customers, a manufacturer of die castings in Southern Illinois. Shawn has experience with a variety of solid modeling systems, and he holds a Masters Degree in Manufacturing Systems from Southern Illinois University’s College of Engineering.

As an Autodesk Gold Support Partner, we are recognized by Autodesk as providing the highest level of expertise to customers. Only a few Autodesk resellers in the nation hold this certification. As an example of our diligence, every support call is tracked and recorded in our database along with our responses. Every caller receives a survey by E Mail once the support incident has been closed. We personally review these responses daily. When they make suggestions, we take them very seriously. This closed-loop tracking system helps insure customer satisfaction and keeps us on our toes.

As all of the above indicates, we do welcome the opportunity to help you after the sale with the operation and implementation of your software. You can be sure you will receive help from a highly qualified and responsive technical expert when you call.