A Culture of Technical Excellence

One of the main reasons for the success of our company has been the quality of the professionals we employ to support, train, and consult with our customers. We were therefore gratified to see some of our outstanding solutions engineers recognized by Autodesk at the recent Autodesk Boot Camp event which they attend annually (see article).

Our growth philosophy has always been that the technical foundation has to be established first, before sales efforts can begin. This seems logical and unnoteworthy, except that many VAR�s have followed the opposite course, emphasizing sales efforts and minimizing the investment in quality engineering talent.

Another rather unique thing about Hagerman is that we employ a high ratio of technical to sales staff. Furthermore, sales personnel aren�t supposed to get involved in support issues. The support staff does an excellent job, and is closely monitored by our management to insure that customers are satisfied and their needs are addressed.

We have surveyed our customers for years following every support call and every training class to find out if their needs were met and to get their advice on improvements we can make. Customer feedback has been an invaluable source of information that has helped us to improve our services. These surveys, and some conducted by Autodesk, have shown that this strong framework of support and technical know-how is the reason most customers buy from us. Over the years our business has grown substantially as a result of this.

If we can assist you, as a productivity partner, we invite your call, and look forward to putting our support team to work for you.