Hagerman receives authorization to provide Autodesk� Subscription Gold Support

We're pleased to announce we are one of the first VARs in America to be authorized to sell and deliver Autodesk� Subscription Gold Support, a service that provides consistent, reliable access to quality support from highly- skilled technical experts with a broad range of experience in the industries we serve.

Available only to Autodesk subscription customers, the Autodesk Subscription Gold Support program will provide the following benefits

Toll free telephone support Monday-Friday during normal business hours (8 a.m. to 5 p.m. in all U.S. time zones)
Direct access to qualified technicians with target three-minute maximum hold time
Target two-hour maximum response time
Up to four named callers
Local language support

As part of this new authorization, Hagerman & Company was required by Autodesk to meet personnel, facility, performance and infrastructure criteria consistent with industry best practices in technical support. A thorough review of our capabilities and surveys of customers revealed that we already exceeded all required performance metrics.

As a company that works to provide the highest standard of service possible to support the products we sell, we welcome this opportunity to provide our customers with Autodesk's standard for excellence: Subscription Gold Support.