Tired of wrestling with software issues on your own?

Relax,your problems are solved with Training and Support Services from Hagerman & Company
 

As a subscriber of this newsletter, your company has either purchased or considered a purchase of software, hardware, and/or services from Hagerman & Company in the past. You are most likely aware that we offer training and support services, and you may have taken advantage of our services in the past. But, do you know what you’re really getting when your company purchases training or a support contract with Hagerman & Company? This article will give you an in-depth look at our organization, and what we have to offer.

Autodesk Expertise
Hagerman & Company has offered Autodesk solutions, as well as training and support for those products since 1984. Since that time, we have become the 4th largest Autodesk dealer in America with Mechanical, Architectural, and Infastructure Authorizations. We also have our own software development division, called The Software Machine®, which publishes Step-Savers®, AutoSpeed®, AutoPlot®, AutoSplace Planner®, and QVP ConnectionTM.

About Our Instructors and Support Specialists
Hagerman & Company has always had a high technical to sales staff ratio. We have a very high standard for our training and support staff, and expect them to receive high marks from our customers (we survey every customer who uses these services). Here are some things you may not know:

• All Applications Engineers (Instructors) are Autodesk Certified Experts

• We employ multiple experts with expertise in AutoLISP, Visual Basic and other customization tools

• Our Instructors are from Industry (they have walked in your shoes)

• Our Instructors also are part of our Product Support Team

Hagerman & Company Training Options
We offer two basic types of training, customized and classroom.

• Customized Training
  With customized training, we tailor the class to your specific needs. Training can be held in your office or in our training facility, and you can train on your own hardware if you so desire. You have the flexibility to schedule your training on the days you want, and in the increments that you wish (4 half days vs. 2 full days, for example). This type of training is more expensive, but many companies feel it’s worth the extra cost.
   

• Classroom Training
  Classroom training is available on a fixed schedule at our training facilities in each of our seven locations. This training has a specific agenda, and most likely multiple companies will be taking the class at the same time. This type of training is very cost-effective, and many of our customers take advantage of these classes.

Customer Support Tools
We utilize two tools that can very effectively deal with support issues. These are eBlvd and Camtasia software. eBlvd is a tool that allows us to view the caller’s computer and watch as they manipulate the software, or it can even allow us to take control of your system. This is an extremely beneficial tool that many times resolves your issue much more quickly, perhaps even avoiding a trip to your facility that we would otherwise have to make. Camtasia software allows us to email small movies describing necessary picks or methods. The obvious benefit to the customer is that you are able to visually see the steps you need to take to solve your issue at hand.

Meet Our Team of Experts
Click here to meet our technical staff.  You may be familiar with some of them over the phone, but it's always nice to put a face with a name.

Don’t Take Our Word For It . . .
Here’s what our customers are saying about us:

Michael W. Dutton, Hydromat Inc.
"With most new technology, people are just "thrown to the lions". This training was geared to those who, even without AutoCad experience, could understand the drafting requirements ....."

Edward R. Wodicker, Monsanto Enviro-Chem Systems
"Very good course even though I've worked on AutoCAD for years! I learned a lot of features both old and new that I was unaware of. Aaron did a great job of keeping it interesting. ... [he] was very knowledgeable and experienced w/ the software. Questions were no problem at all for him."

Michael D. Reim, Monsanto Enviro-Chem Systems, Inc.
"Aaron was very thorough in his presentation. With the limited time given (four days) the content was covered very well and exposing us to all aspects that we will encounter. The donuts helped also! "

“As a former (reseller name omitted) client, I am writing to inform you how pleased we are with the high level service that we have received from your organization. Tomislav Zigo and Dave Benning have been great to deal with. Our phone calls are returned promptly. Although we are a sophisticated and experienced user of Architectural Desktop, your firm's support to challenging issues is exceptional. The assistance that your firm has provided has been much helpful than responses that we received from (our reseller). Just yesterday we requested support on a VIZ Render issue that we have dealt with for years. Tomislav looked into it yesterday afternoon and was not able to resolve the issue. He took our CAD file home and worked on it yesterday evening. He came up with a great solution to an extremely challenging problem. In our opinion Hagerman is peerless in providing services and support on AutoCAD products for architects. Thank you for providing a great service.”

“I cannot speak more highly about your people. I have dealt with them for several years and have never had a bad experience. I recommend your group to who ever I can.”

“Yes, the issue was resolved. I had a couple of other questions that were answered as well. Thanks to everyone- this was my first time using this service and I thought it was done promptly and professionally, thanks.”

We are proud to bring this superior level of service and support to our customers, for it is the foundation that our company has been built upon. If you haven’t purchased our services in the past, we hope you will give us the opportunity to serve you in the future. For those of you who have used us in the past, we thank you and hope to serve you again soon.